Our support team can help answer your questions about ticket purchases
Frequently Asked Questions
When will I receive my ticket?
That depends on your chosen payment method. For credit cards, PayPal, direct debits or purchases on account, tickets are shipped immediately after ordering. For advance payments, tickets are shipped only after receipt of payment. When making transfers, please enter your invoice number as the payment reference so we can allocate your payment as easily and quickly as possible.
How will I receive my ticket?
E-tickets are delivered as a PDF file via e-mail, paper tickets are posted. The postage costs are as follows:
- Paper tickets by post (Germany) (per order): EUR 3.90 (plus VAT)
- Paper tickets by post (EU) (per order): EUR 4.90
In some cases, organisers may send tickets to you directly.
For some events, mobile tickets will also be sent. In this case, the confirmation e-mail will contain a QR code or a Passbook file (for Apple devices).
As a XING member you also have the option of downloading your ticket and invoice from the event's attendee section. The attendee section can be found on the respective event page on XING.
What schould I do if I want to cancel my ticket?
In general, the organiser determines whether or not cancellations are permitted for the respective event. To send a cancellation request, please use the link that appears in your order confirmation e-mail. If a cancellation is possible, you will receive your refund within 14 working days of receipt of the cancellation request. Please note: cancellations usually incur a fee of EUR 5.95 in addition to the ticketing fees. In exceptional cases, the organiser may pay the fees. If you want to cancel individual tickets in your order and cancellation is permitted, please contact our support team (support(at)xing-events.com).
There are no cancellation fees for free events.
Is my ticket transferable?
Provided that no name is specified on the ticket, it can be passed on to another person. To transfer personalised tickets, please contact our support team (support(at)xing-events.com) to arrange a change of name. If "non-transferable" appears on the ticket next to the name, the ticket cannot be passed on or reassigned to another person.
Can the payment method be changed after completing an order?
The payment method cannot be changed later.
What benefit is there to creating a password during the ordering process?
During the ordering process you have the option to specify a password and thus create a new XING account. The advantages of creating an account when purchasing a ticket are explained in point 7.
Where can I find my attendee area on XING?
First, log in to your XING account and select your registered events in the "Events" section. You will find your attendee area on the corresponding event site under "Your Attendance".
What are the advantages of creating a XING account when buying tickets via XING Events?
Firstly, you can log in on XING to place your order so the order form will be automatically filled out. As a XING member you also have the option of downloading your ticket and invoice from the event's attendee section. You'll also receive information about the event from the organiser. The attendee section can be found on the respective event page on XING. On the event website you'll also find our people2meet feature that gives you the opportunity to network with suggested attendees. It also works with our XING Events app.
Questions? We are happy to help you.
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